Contact Citrus Tickets & Tours
Questions about timed entry, skip-the-line, guided tours, city passes, accessibility, group bookings, or changes to an order? We’re happy to help — replies within one business day.
Get in Touch
For ticket assistance, rescheduling, group requests, wheelchair access routes, or cancellations, email us Monday–Friday, 09:00–17:00 CET. We reply in English (and do our best with brief queries in other EU languages).
Email Support
For the fastest assistance, include: preferred date/time, ticket type (standard, early access, guided, or combo), number of visitors (adults/youth/children), and any accessibility needs.